Customer information

Pickup & Delivery

Please Inspect Your Parts When You Receive Them

We encourage customers to inspect merchandise at the time of pickup or delivery.

Please verify:

  • Correct part
  • Correct quantity
  • Visible dents or damage
  • Cracks or broken components
  • Missing pieces

If you notice visible damage, missing merchandise, or another readily observable issue, please let us know at the time of pickup or delivery so that we can document it and help resolve the issue promptly.

Acceptance of the merchandise confirms that the customer had an opportunity to inspect the order for readily visible physical damage and missing parts.

Claims involving readily visible physical damage or missing merchandise should therefore be made at pickup or delivery.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.

Pickup & Delivery · Odell Enterprises Corp.